I can no longer access my customer account

l'équipe PulseHeberg Updated by l'équipe PulseHeberg

Problem encountered

You can no longer connect to your customer area and you cannot reset your password.

Cause

You forgot the answer to your secret question, you lost your two-factor authentication token or you don't receive the password reset email.

Solution

Please open a support ticket at our Customer Account department with the following documents:

  • Copy of an identity document
  • Account Email
  • Account phone number
Our team needs these documents to verify the authenticity of your request and restore access to your account as soon as possible.
If you can't send these elements by ticket support, we invite you to contact us by email on desk[@]pulseheberg[.]com

How did we do?

How do I transfer services to another account?

I've just been charged for a cancelled service

Contact