My order in stuck "Pending"

l'équipe PulseHeberg Updated by l'équipe PulseHeberg

Problem encountered

Your order is stuck in the Pending status for several hours.

Cause

Your order could not be activated automatically and requires a manual review from our team. This is usually due to a triggering from our fraude check.

Solution

Our customer service reviews pending orders within 12 hours on average. If you do not hear from us after 12 hours and your order is still pending, please contact our support so they can figure our

How did we do?

How do I cancel a pending invoice?

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