Add a credit card to my customer account
How can I renew a service?
How do I change the holder or email address of a customer account?
How do I close my customer account?
How do I get student status?
How do I transfer services to another account?
I can no longer access my customer account
I've just been charged for a cancelled service
I've just been debited twice for the same service
Merger of PulseHeberg and PulseBox customer area
My customer account appears suspended
My offer appears as Deprecated
How do I start my dedicated server on a customized ISO?
How to access the KVM console of a dedicated server?
How to access the management panel of a dedicated server?
How to reinstall a dedicated server?
How to turn off, turn on or restart a dedicated server?
Start your dedicated server in rescue mode
DNS management at Pulseheberg
How do I disable auto-renewal for my domain?
How do I get the transfer code for a domain?
How long does a domain transfer take?
How to change the namservers of a domain?
How to disable transfer protection?
My domain does not work
Enable DKIM on Zimbra Hosted Email service
How do I configure my domain for Zimbra?
How do I create a Zimbra distribution list?
How to access the Hosted Email management panel?
How to create a Zimbra domain alias?
How to create a Zimbra email account?
How to create a Zimbra email alias?
Analyze server logs
How to activate VNC connection on Ubuntu Desktop?
How to enable RDP connection on Ubuntu Desktop
How to install Ubuntu Desktop?
Increase server security
Manage your kernel
Methodology of the benchmarks
My Linux server is slow
Upgrading your Debian version
Your server has been compromised
Can I get a refund for my order ?
How do I cancel a pending invoice?
My order in stuck "Pending"
What payment methods do we accept ?
How do I allow PulseHeberg support to connect to my server?
How do I contact support?
How to get the status of the service?
I can't send emails from my server
Make an MTR diagnosis
Partnership and sponsoring
Does FUSE work on my VPS KVM?
Does TUN/TAP work on my VPS KVM?
How do I change the reverse DNS of my VPS KVM?
How do I reinstall a VPS KVM?
How does anti-DDoS protection work on a VPS KVM?
How to access the console of a VPS KVM?
How to access the management panel of a KVM VPS?
How to create a snapshot on a KVM VPS?
How to turn off, turn on or reboot a VPS KVM?
How to use the integrated firewall on a VPS KVM?
I can't install packages on my VPS with Debian or Ubuntu
Install a custom OS on your KVM VPS
Is Docker compatible with my VPS KVM?
Is it possible to downgrade a VPS server?
Is it possible to have additional IPs on a KVM VPS?
Is it possible to migrate from an OpenVZ or LXC VPS to KVM?
Start your VPS in rescue mode
The panel shows that my VPS KVM consumes all its RAM.
What OS are available on the VPS KVM ?
Your VPS KVM VPS has just rebooted
Your VPS KVM server is suspended for Hack
Docker does not work on my VPS LXC
Fuse does not work on my VPS LXC
How do I access the LXC VPS management panel?
How do I backup a VPS LXC ?
How do I change the reverse DNS of my LXC VPS?
How do I reinstall a VPS LXC?
How do I turn off, turn on or restart a VPS LXC?
How does anti-DDoS protection work on a VPS LXC?
How to set up a scheduled backup on an LXC VPS
How to use the integrated firewall on a VPS LXC ?
Is it possible to access the console of a VPS LXC?
Is it possible to have additional IPs on an LXC VPS?
My LXC VPS server panel displays "VM creation/reinstallation in progress".
TUN/TAP doesn't work on my VPS LXC
What OS are available on the LXC VPS?
Your VPS has just restarted
Your server is suspended for Hack
Docker does not work on my OpenVZ VPS
Fuse does not work on my OpenVZ VPS
How do I access the OpenVZ VPS management panel?
How do I change the reverse DNS of my OpenVZ VPS?
How do I reinstall an OpenVZ VPS?
How do I turn off, turn on or restart an OpenVZ VPS?
I am banned from the OpenVZ VPS panel
TUN/TAP doesn't work on my OpenVZ VPS
How do I change the hostname of my VPS?
What kind of VPS do I have (OpenVZ, LXC or KVM) ?
How do I activate DKIM signature on my hosting?
How do I change the PHP settings?
How do I change the PHP version of my domain or sub-domain?
How do I change the directory where my main domain points?
How do I configure my domain to point to my hosting?
How do I create additional FTP access?
How to activate an automatic email response?
How to activate an email alias?
How to activate an email redirection?
How to add a second domain?
How to consult the logs?
How to create a database
How to create a scheduled task (CRON)?
How to create a sub-domain?
How to create an email account?
How to install a CMS with Softaculous ?
How to manage the Apache and Nginx configuration of your web hosting?
How to uninstall a CMS with Softaculous ?
Is there anti-DDoS protection on the web hosting service?
Login to the Plesk panel
Manage your DNS zone from Plesk
My email is rejected by the outgoing spam filter
SSL management of your website
What are the limitations of sending email from my hosting ?
What versions of PHP are available?
Updated by l'équipe PulseHeberg
When our teams, or our monitoring tools, detect abnormal behavior on one of your services, and this behavior suggests that your server has been compromised, it is automatically suspended.
This suspension is above all preventive: its purpose is to protect our infrastructures, as well as our customers.
As the sole administrator of your server, you are responsible for the actions performed on it, even in the case of actions performed by a third party.
By taking your server offline, it prevents more potentially illegal actions from being carried out.
In this kind of situation, Pulseheberg applies the following methodology:
- First Hack Suspension: Your server can be unlocked upon request to our technical support. You will then regain full access to your server, and you will have to take corrective actions as soon as possible.
- Second suspension for Hack: Our technical team may require the immediate reinstallation of the server in order to bring it back online. If this reinstallation is required, it must be performed by our technical support before your server is put back online.
- In case of later suspension for Hack: The restart of your server will have to be approved by one of our administrators. The latter may also require the immediate reinstallation of the server before it is back online.