My customer account appears suspended

l'équipe PulseHeberg Updated by l'équipe PulseHeberg

Problem encountered

Your customer account appears as suspended, you no longer have the possibility to access your customer account or to place an order.

Cause

Your account is temporarily restricted, this can be inherent to several reasons:

  • Analysis of our fraud protection system
  • Suspicion of hacking of your customer account

Solution

We invite you to contact our support by clicking on the button displayed on the blocking page, our team will check with you the nature of this blocking in order to restore access to your account.

You may be asked to change your password or provide supporting documentation to unlock access to your customer account.

How did we do?

Merger of PulseHeberg and PulseBox customer area

My offer appears as Deprecated

Contact