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Can I get a refund for my order ?

We apply a 14-day refund period on most of our services. During this period, you can contact our support to request the cancellation of your order and a refund. Note that you will then be refunded fo…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How do I cancel a pending invoice?

Problem encountered. PulseHeberg requires you to pay for an invoice that does not seem justified to you, that was generated by mistake during a simulated order or that concerns a service that you do…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

My order in stuck "Pending"

Problem encountered. Your order is stuck in the Pending status for several hours. Cause. Your order could not be activated automatically and requires a manual review from our team. This is usually du…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

What payment methods do we accept ?

Classic payment methods. The following payment methods are offered by default to all our customers, and are available immediately when ordering or renewing a service: PayPal. Credit & Debit Cards (CB…

l'équipe PulseHeberg
Updated 1 month ago by l'équipe PulseHeberg

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