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We have just updated our documentation, which is available in English or French. Despite the care taken in the writing of the various articles, it is possible that errors or inconsistencies may have…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How do I allow PulseHeberg support to connect to my server?

Problem encountered. You need to provide SSH access to our technical support on your Linux server Solution. Allow IPs of our support. If you have a firewall on your server you must allow connections…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How do I contact support?

PulseHeberg support can be contacted in two ways: Support ticket : From your customer area go to the Support tab then Open a ticket. Chat : From your customer area when the chat bubble appears, simpl…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How to get the status of the service?

Avant de prendre contact avec notre équipe support, nous vous recommandons de vérifier que nous n'avons pas un incident générique ou une maintenance affectant la disponibilité de vos services. Servic…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

I can't send emails from my server

Problem encountered. You are unable or no longer able to send emails from your VPS or dedicated server, port 25 of your server seems to be blocked. Cause. In case of IP blacklisting it is possible th…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

Make an MTR diagnosis

In certain situations, in order to help or validate a diagnosis, our teams may ask you to perform an MTR capture. Behind this barbaric name hides a very simple tool. An MTR test consists in analyzing…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

Partnership and sponsoring

PulseHeberg is completely open to partnership requests, several rules are to be respected: Your project must be successful, we do not accept projects that are in the process of being created. Your pr…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

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