Customer Account

Add a credit card to my customer account

You can add one or several credits/debit cards to your Pulseheberg account. Theses cards can then be used for new orders, or automatic renewal of your ongoing services. In order to add a card to your…

l'équipe PulseHeberg
Updated 1 month ago by l'équipe PulseHeberg

How can I renew a service?

The services provided by Pulseheberg are subscriptions : As long as you do not request cancellation, these services are renewed every month. 14 days before the expiration date of your service, we gen…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How do I change the holder or email address of a customer account?

Problem encountered. You want to change the name of a customer account holder or change the email address of an account but our customer manager does not allow you to do this. Cause. For security rea…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How do I close my customer account?

Question. How can I delete my customer account and all the data associated with it? Answer. You can request the deletion of your customer account and related data on simple request and without justif…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How do I get student status?

In order to benefit from our student offers, you must first request the conversion of your customer account into a student customer account. To do so, go to your customer area then click on the Profi…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

How do I transfer services to another account?

Question. How do I transfer services to another customer account? Answer. You have the possibility to transfer all or part of your services to another customer account even if it is not in your name.…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

I can no longer access my customer account

Problem encountered. You can no longer connect to your customer area and you cannot reset your password. Cause. You forgot the answer to your secret question, you lost your two-factor authentication…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

I've just been charged for a cancelled service

Problem encountered. You have just been debited on your PayPal account for a cancelled service. Cause. The pre-approved PayPal payment works like a scheduled wire transfer, although our system attemp…

l'équipe PulseHeberg
Updated 4 months ago by l'équipe PulseHeberg

I've just been debited twice for the same service

Problem encountered. You have been debited twice at several days interval on your PayPal account for the renewal of one of your services. Cause. The pre-approved PayPal payment works like a scheduled…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

Merger of PulseHeberg and PulseBox customer area

Since December 24th, 2020, PulseBox services management has been carried out from the PulseHeberg manager. This merger will allow customers with PulseHeberg and PulseBox services to centralize all th…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

My customer account appears suspended

Problem encountered. Your customer account appears as suspended, you no longer have the possibility to access your customer account or to place an order. Cause. Your account is temporarily restricted…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

My offer appears as Deprecated

Problem encountered. My offer appears as a "Deprecated" on my customer area. What does this mean, and what does it imply? Cause. Over the years and as technology evolves, we are sometimes led to make…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

Service cancellation

If you'd like to ask for a refund of a specific order, please follow this guide. The cancellation procedure described on this page does not lead to any refund.. All services provided by Pulseheberg a…

l'équipe PulseHeberg
Updated 1 year ago by l'équipe PulseHeberg

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