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For all questions related to our support
Methodology of the benchmarks
What is the benchmark score? The score indicated on our site corresponds to the multi-threaded score on the server concerned, calculated by the GeekBench 4 tool, running under Ubuntu 20.04. This represents the "raw" performance of the machine at the CPU level, and allows a quick comparison of the CPU potential of the offers we have. If you want more information, you will find the precise explanation of the tests performed in [this document.](https://
How do I allow PulseHeberg support to connect to my server?
Problem encountered You need to provide SSH access to our technical support on your Linux server Solution Allow IPs of our support If you have a firewall on your server you must allow connections from the following IP addresses: 220.127.116.11 2a0b:b140:0:fe:89:234:180:180 Install the SSH key of our support Please install the SSH key with the following command:
Partnership and sponsoring
PulseHeberg is completely open to partnership requests, several rules are to be respected: Your project must be successful, we do not accept projects that are in the process of being created. Your project must have existed for more than 6 months If you meet these conditions, you can send us a complete file in PDF format with the following details: Presentation of your project : Name of the project Aim of the project Project team Social networks of t
I can't send emails from my server
Problem encountered You are unable or no longer able to send emails from your VPS or dedicated server, port 25 of your server seems to be blocked. Cause In case of IP blacklisting it is possible that port 25 of your server is temporarily restricted, this is essential to prevent PulseHeberg to see its blocks or its entire network blacklisted for SPAM. Solution You have just acquired your VPS and port 25 never worked We invite you to contact our technical support to obta
How to get the status of the service?
Avant de prendre contact avec notre équipe support, nous vous recommandons de vérifier que nous n'avons pas un incident générique ou une maintenance affectant la disponibilité de vos services. Service status platform Notre page d'état du service recense les incidents et maintenances en cours en temps réel.
How do I contact support?
PulseHeberg support can be contacted in two ways: Support ticket : From your customer area go to the Support tab then Open a ticket. Chat : From your customer area when the chat bubble appears, simply click on the New Conversation button to start a chat with a member of our team.
Make an MTR diagnosis
In certain situations, in order to help or validate a diagnosis, our teams may ask you to perform an MTR capture. Behind this barbaric name hides a very simple tool. An MTR test consists in analyzing all the routers present between your connection and a destination host (most often your VPS). This allows us to effectively diagnose the path taken by your connection, as well as possible problems that may be located outside our network perimeter (there are many intermediaries between your ISP and