How to change the holder or email address of a customer account?

Updated on 16/09/2026

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Issue encountered
Cause
Solution

Issue encountered#

You would like to change the name of the holder of a customer account or change the email address of an account, but our customer manager does not allow you to perform this operation.

Cause#

For security reasons, and to protect our customers from account theft, we do not allow changing the name of an account holder or their email address.

Solution#

To make this change of holder or email address, we invite you to contact our support so that they can make the change for you.

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