My order is in Pending status

Updated on 16/09/2026

On this page

Problem encountered
Cause
Solution

Problem encountered#

Your order has been stuck in Pending status for several hours

Cause#

Your order could not be activated manually. This is due to an anti-fraud check or an issue during the automatic activation of your service.

Solution#

Our customer service reviews pending orders within 12 hours on average. After this time, we invite you to contact our support so we can resolve the situation.

What payment methods are accepted?Standard payment methods The payment methods below are offered by default to all our customers, and are available immediately when ordering or renewing a service. PayPal Card...How bank transfer payments workUntil now we had restrictions in place for bank transfer payments because our teams had to manually process every payment received in order to assign it to the correct invoice awaiting...Right of withdrawal and refundIn accordance with applicable legislation, citizens of the European Union have a right of withdrawal valid for 14 days after your order. To exercise this right, we invite you...How to cancel a pending invoice?Problem encountered PulseHeberg is asking you to pay an invoice that does not seem justified to you, generated by mistake during an order simulation, or which concerns a service you do not wish to keep...The plan I want to order appears as unavailableProblem encountered The plan you want to order appears greyed out with the mention Unavailable on our website, or Out of stock in your customer area. Cause PulseHeberg closes new orders as a precaution...

Still looking for an answer?Our support team is happy to help.

Contact support

My order is in Pending status

Problem encountered#

Cause#

Solution#

In the same category