My domain does not work

Problem encountered

You have recently changed the DNS of your domain name so that it points to our hosting servers but you are still accessing your old site, you have a DNS error or you have just ordered a hosting with a new domain that does not work.

If you have not configured the DNS of your domain please follow this guide

Cause

The DNS has been changed too recently or you have a DNS cache on your computer.

Solution

You have just pointed your domain to our DNS

DNS propagation can take several hours, in general it is necessary to wait an average of 4 hours after a DNS modification for it to be effective.

Your domain has just been created

When creating a domain name, we recommend waiting an average of 4 to 6 hours for it to be properly propagated on the global DNS servers.

Your domain has been on our DNS for more than 4 hours.

You can try to empty your DNS cache to speed up the propagation process, for this and depending on your OS you have to do the following manipulations:

On Windows

Press Windows + R keys at the same time and type cmd in the execution window.
In the command prompt window type the command ipconfig /flushdns

On MacOS

Open the Launchpad and look for the Terminal application.
Type the command **sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder**
Enter your password when prompted by the console

The problem persists despite cleaning the DNS cache.

As a last resort you can replace your computer's DNS with public DNS servers, we can recommend the public DNS resolvers offered by Cloudflare and Apnic.

On Windows

Open the Start menu and search Control Panel.
Click on Network and Internet
Click on Change Adapter Settings
Finally, right-click on the active network card and select Properties from the drop-down list.
Select Internet Protocol version 4 (TCP/IPv4) to configure your IPv4 DNS and click the Properties button.
In the new window check the box Use the following DNS server address, in Preferred DNS server put 1.1.1.1 and in Alternate DNS server put 1.0.0.1.
Click on OK
Select Internet Protocol version 6 (TCP/IPv6) to configure your IPv6 DNS and click the Properties button.
In the new window check the box Use the following DNS server address, in Preferred DNS server put 2606:4700:4700::1111 and in Auxiliary DNS server put 2606:4700:4700::1001
Click on OK
Restart your browser to take this change into account.

Alternatively, you can install the WARP 1.1.1 DNS client for Windows by clicking on this link

On MacOS

Open the Launchpad and click on System Preferences.
Go to the Network and select your Wi-Fi or Ethernet network card that appears as Connected.
Click the Advanced... button and go to the DNS tab.
In the DNS Servers column click the + button and enter 1.1.1.1
Click on the + button again and enter 1.0.0.1
Click again on the + button and enter 2606:4700:4700::1111
Click again on the + button and enter 2606:4700:4700::1001
Finally click on the OK button then Apply

You can also alternatively install the WARP 1.1.1 DNS client for MacOS by clicking on this link

The problem persists after DNS change

Please contact our technical support to verify the configuration of your domain name.

Updated on: 17/10/2022