Question 1

What payment methods do we accept ?

Accepted Answer

The following payment methods are offered by default to all our customers, and are available immediately when ordering or renewing a service.

PayPal
Carte Bancaire (CB, Visa, MasterCard and American Express)
Cryptocurrencies¹ : Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum et Litecoin
SEPA Bank transfer²
SEPA Direct debit³

|| ¹ Cryptocurrencies : This payment method is not available for dedicated servers. | ² SEPA Bank transfer : Payments are confirmed within 24 to 48 working hours depending on the interbank delay. In case of renewal it is necessary to make the payment at least 72 hours before the due date to avoid the suspension of the service. Learn more about this payment method ||| ³ SEPA Direct debit : Available only for renewals. After registering your bank details, it is necessary to contact our support to activate the automatic renewal of your services on this payment method. This method can be activated up to 7 days before the expiration of a service.

Question 2

Methodology of the benchmarks

Accepted Answer

What is the benchmark score?

The score indicated on our site corresponds to the multi-threaded score on the server concerned, calculated by the GeekBench 4 tool, running under Ubuntu 20.04. This represents the "raw" performance of the machine at the CPU level, and allows a quick comparison of the CPU potential of the offers we have. If you want more information, you will find the precise explanation of the tests performed in this document.

Can I run a benchmark myself?

You can run this benchmark software yourself if you wish, and this on any Linux server (we advise you to run it under Ubuntu 20.04). The execution is very simple, and is done in a few command lines:

wget https://cdn.geekbench.com/Geekbench-4.3.3-Linux.tar.gztar xvf Geekbench-4.3.3-Linux.tar.gzcd Geekbench-4.3.3-Linux./geekbench4

The tool will then calculate the benchmark of your server (which can take 10 to 15 minutes), and will then display a link containing the result. The scores displayed on our site correspond to the "Multi-Core Score" box.

Are benchmark scores guaranteed?

On our VPS offers, the benchmark score is not guaranteed: The VPS offer corresponds to shared resources, which are not dedicated. Although you should have no problem getting the most out of your CPU when you need it, it is possible that your server's benchmark score may go up or down depending on the time of day

Question 3

How to activate VNC connection on Ubuntu Desktop?

Accepted Answer

After installing Ubuntu Desktop, you have the option to enable a VNC service. This allows you to connect to your Ubuntu Desktop server through a VNC client, bypassing the need to use the client area that includes a console. This console should only be used for emergency access to your VPS.

|| Our guide is based on Ubuntu 20.04

|| If you have not installed Ubuntu Desktop, you can follow our guide.

Connect in SSH to your VPS server
Install the TigerVNC Server package :

sudo apt install tigervnc-standalone-server -y
Run the vncpasswd command to launch the configuration of your VNC server:

vncpasswd

Answer the questions :

pulseheberg@skyla-lm3p65:~# vncpasswd Password: Verify: Would you like to enter a view-only password (y/n)? n

|| If you later want to change your VNC password or activate the read-only password, you can do so with the vncpasswd command.
Start the VNC server:

vncserver -localhost no

|| By default the VNC server listens locally only, the -localhost no argument allows remote access.
Connect to your server in VNC with your favorite client on IP.OF.YOUR.SERVER:5901
Your Ubuntu server is accessible in VNC :

Question 4

How to enable RDP connection on Ubuntu Desktop

Accepted Answer

||| This guide allows you to enable RDP on a Ubuntu Desktop server, however since RDP is not optimized for Linux we recommend using a VNC service instead if you need smoothness.

After installing Ubuntu Desktop, you can activate an RDP service to connect to your Ubuntu Desktop server via the Remote Desktop Connection software on Windows or Microsoft Remote Desktop on Linux and MacOS.

|| Our guide is based on Ubuntu 20.04

|| If you have not installed Ubuntu Desktop, you can follow our guide.

Connect in SSH to your VPS server
Install the xrdp package:

sudo apt install xrdp -y
Add the user xrdp to the ssl-certs group so that he can access the file /etc/ssl/private/ssl-cert-snakeoil.key:

sudo adduser xrdp ssl-cert
Restart the xrdp service to take these changes into account:

sudo systemctl restart xrdp
Login to the VPS IP from the Remote Desktop Connection software on Windows or Microsoft Remote Desktop on Linux and MacOS with the username and password of your VPS.
You have good access to the Ubuntu Desktop in RDP

||| On high resolutions XRDP can be particularly slow, we recommend setting a lower resolution on your RDP connection software if necessary.

||| Although RDP easily allows remote access to your VPS server, it is not fully optimized for a Linux system.

Question 5

How to create a Zimbra email alias?

Accepted Answer

The email alias allows you to benefit from a secondary address on a Zimbra email account, you have the possibility to create an alias from the management panel by clicking on Email Aliases :

You then arrive on the page summarizing the list of existing aliases :

In our example we don't have one.

To create a new account you have to click on the button Add Email Alias and then fill in the fields in the pop-up window that opens:

In our example we would like the emails sent to contact@monsuperndd.eu to be forwarded to Bernard Dupont's account.

To validate the creation of this alias just click on the Confirm button.

Question 6

How the payment by bank transfer works

Accepted Answer

Until now, we had restrictions in place for payment by bank transfer due to the fact that our teams manually process each payment received to assign it to the correct invoice pending payment.

Since November 1, 2022, we have implemented with the help of our banking partners an update of our payment system to accept more bank transfer payments from our customers by automating their processing.

For this, from now on, each customer wishing to pay PulseHeberg by bank transfer must generate an IBAN from his dedicated customer area. This virtual IBAN directly credits PulseHeberg's bank account and automatically reconciles the transfers received with the customer account to which it is attached.

||| Please note that this payment method is not instantaneous, the service is delivered or renewed upon actual receipt of your bank transfer. For immediate processing of your payment you can use Credit Card, PayPal or Cryptocurrency.

Processing a payment by bank transfer

This automatic operation allows each transfer received to be processed automatically in the following way:

| In all cases, you will receive an email confirming the receipt of the bank transfer and indicating whether or not it has been applied to a pending PO.

Payment of a purchase order

To pay a purchase order, you just have to make a transfer corresponding to the amount to be paid by mentioning in the reference of your transfer the purchase order number : BDC-2022-XXXX.

If our system is unable to read yo

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