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For all questions related to ordering a new service
What payment methods do we accept ?
The following payment methods are offered by default to all our customers, and are available immediately when ordering or renewing a service. PayPal Carte Bancaire (CB, Visa, MasterCard and American Express) Cryptocurrencies¹ : Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum et Litecoin SEPA Bank transfer² SEPA Direct debit³
My order in stuck "Pending"
Problem encountered Your order is stuck in the Pending status for several hours. Cause Your order could not be activated automatically and requires a manual review from our team. This is usually due to a triggering from our fraude check. Solution Our customer service reviews pending orders within 12 hours on average. If you do not hear from us after 12 hours and your order is still pending, please contact our support so
How the payment by bank transfer works
Until now, we had restrictions in place for payment by bank transfer due to the fact that our teams manually process each payment received to assign it to the correct invoice pending payment. Since November 1, 2022, we have implemented with the help of our banking partners an update of our payment system to accept more bank transfer payments from our customers by automating their processing. For this, from now on, each customer wishing to pay PulseHeberg by bank transfer must generate an IBAN