Articles on: Order

My order in stuck "Pending"

Problem encountered

Your order is stuck in the Pending status for several hours.


Your order could not be activated automatically and requires a manual review from our team. This is usually due to a triggering from our fraude check.


Our customer service reviews pending orders within 12 hours on average. If you do not hear from us after 12 hours and your order is still pending, please contact our support so they can figure our

Updated on: 17/10/2022

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