How the payment by bank transfer works
Until now, we had restrictions in place for payment by bank transfer due to the fact that our teams manually process each payment received to assign it to the correct invoice pending payment.
Since November 1, 2022, we have implemented with the help of our banking partners an update of our payment system to accept more bank transfer payments from our customers by automating their processing.
For this, from now on, each customer wishing to pay PulseHeberg by bank transfer must generate an IBAN from his dedicated customer area. This virtual IBAN directly credits PulseHeberg's bank account and automatically reconciles the transfers received with the customer account to which it is attached.
Processing a payment by bank transfer
This automatic operation allows each transfer received to be processed automatically in the following way:
Payment of a purchase order
To pay a purchase order, you just have to make a transfer corresponding to the amount to be paid by mentioning in the reference of your transfer the purchase order number : BDC-2022-XXXX.
If our system is unable to read your PO number, or if you forgot to mention it, the payment is automatically assigned to a different account. The payment is automatically assigned to a PO if your payment meets the following conditions:
- The transfer received corresponds exactly to the amount of a pending PO
- You do not have multiple POs pending payment of the same amount
- The PO has not expired at the time of payment validation
If not, the transfer is assigned to your customer account as a credit that you can then apply to the purchase orders of your choice.
Credit your account
To credit your customer account, you just have to make a transfer of the amount of your choice, it is not necessary to specify a reference. Once your account is credited, you will receive a confirmation email and the credit can be used immediately.
Bank processing time
The processing time for a bank transfer in the SEPA zone is 24 working hours. Our banking partner processes the transfer receipts a first time in the morning between 10 and 11 am and a second time in the afternoon between 5 and 6 pm (CEST).
Updated on: 01/11/2022
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