How to activate an email redirection?
If you want to redirect emails sent to one address to another, you can do so in the Mail Accounts menu:
![](https://storage.crisp.chat/users/helpdesk/website/4303f6b3eda8f800/72dc29fb-a1c0-46cf-89c8-67e8a9_1yxmf3h.png)
Then click on the email address on which you want to activate the email forwarding:
![](https://storage.crisp.chat/users/helpdesk/website/cc07055eede75000/59839ab6-07d7-4ee8-9552-09ec87_1t8oejj.png)
Then go to the Forwarding tab :
![](https://storage.crisp.chat/users/helpdesk/website/b766e9e6f602a800/27ae3217-8e37-4a04-b695-18751e_1kdn8wi.png)
Click on Switch on mail forwarding and fill in one or more email addresses:
![](https://storage.crisp.chat/users/helpdesk/website/1e53a41c95f46400/593a0974-c8b1-43f8-8d02-47386e_dci8wr.png)
You can specify both internal and external email addresses.
The catch-all function does not work for external email addresses.
![](https://storage.crisp.chat/users/helpdesk/website/4303f6b3eda8f800/72dc29fb-a1c0-46cf-89c8-67e8a9_1yxmf3h.png)
Then click on the email address on which you want to activate the email forwarding:
![](https://storage.crisp.chat/users/helpdesk/website/cc07055eede75000/59839ab6-07d7-4ee8-9552-09ec87_1t8oejj.png)
Then go to the Forwarding tab :
![](https://storage.crisp.chat/users/helpdesk/website/b766e9e6f602a800/27ae3217-8e37-4a04-b695-18751e_1kdn8wi.png)
Click on Switch on mail forwarding and fill in one or more email addresses:
![](https://storage.crisp.chat/users/helpdesk/website/1e53a41c95f46400/593a0974-c8b1-43f8-8d02-47386e_dci8wr.png)
You can specify both internal and external email addresses.
The catch-all function does not work for external email addresses.
Updated on: 17/10/2022
Thank you!