Problem encountered#
You can no longer log in to your client area and you do not have the option to reset your password
Cause#
You have forgotten the answer to your secret question, you have lost your two-factor authentication token, or you are not receiving the password reset email.
Solution#
We invite you to open a support ticket with our Customer Account department with the following items:
- A copy of an ID document
- The account email address
- The phone number linked to the account