To make sure your invoices are issued correctly with the proper billing information, it is essential to update your billing details before a Purchase Order (BDC) is generated. If you do not, the existing information on your account at the time the BDC is issued will be used.
How do I change my billing details?#
Follow the steps below to update your billing information from your PulseHeberg client area.
- Log in to your PulseHeberg account.
- Click on the profile icon
- Select the My information option.
- You will see a section called "Billing address".
- Enter your new billing details in the appropriate fields. Make sure all the information is correct and up to date.
- Once you have filled in all the required fields, click Save to store your new billing information.
In accordance with VAT fraud legislation, PulseHeberg cannot change billing information once an invoice has been issued. This policy is intended to maintain the integrity and accuracy of our financial documents, in line with our legal obligations.
In addition, to keep our operations efficient and provide the best possible customer service, PulseHeberg does not issue credit notes for products that are not part of our Business range. Our efforts are focused on delivering a quality service and making the best use of our support teams' time. This strategic choice allows us to focus on the most relevant requests from our customers and to dedicate our time to interventions with higher added value.
Please note that this policy may differ for our Business products, where credit notes may be issued under certain conditions. We encourage you to review the specific terms and conditions of your Business contract for more information.