Articles on: Customer account

Can I get a refund for my order ?

We apply a 14-day refund period on most of our services.

During this period, you can contact our support to request the cancellation of your order and a refund.

Note that you will then be refunded for the unused time of your service (if you purchased a server for 1 month, and used it for 10 days, we will only be refunded for the remaining 20 days).

Attention, some services are not eligible for refunds: This is the case for domain names, and for "custom" dedicated servers, if they have been set up especially for you.

Updated on: 17/10/2022

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