Articles on: Customer account

Can I get a refund for my order ?

In accordance with applicable legislation, citizens of the European Union have a right of withdrawal applicable within 14 days following your order.

To exercise this right, we invite you to contact our support within 14 days after your order by submitting a support ticket from your client area under the Support tab, then Open a ticket.

You will then be refunded on a pro-rata basis for your purchase (if you ordered a server for 1 month, and used it for 10 days, you will then be refunded for the remaining 20 days).

Please note, some services are not covered by the right of withdrawal: This applies to domain names and custom "made-to-order" dedicated servers if they have been specifically installed for you.

For customers located outside the European Union, we also offer a similar refund policy. However, we ask our clients to provide more details in order to process the refund. Please contact our support by opening a ticket from your client area to discuss the refund terms specific to your situation.

Updated on: 19/04/2023

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