Articles on: Customer account

My customer account appears suspended

Problem encountered

Your customer account appears as suspended, you no longer have the possibility to access your customer account or to place an order.


Your account is temporarily restricted, this can be inherent to several reasons:

Analysis of our fraud protection system
Suspicion of hacking of your customer account


We invite you to contact our support by clicking on the button displayed on the blocking page, our team will check with you the nature of this blocking in order to restore access to your account.

You may be asked to change your password or provide supporting documentation to unlock access to your customer account.

Updated on: 17/10/2022

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