How do I cancel a pending invoice?
Problem encountered
PulseHeberg requires you to pay for an invoice that does not seem justified to you, that was generated by mistake during a simulated order or that concerns a service that you do not wish to keep.
Cause
Our CRM generates an invoice in the following situations:
- For a new order
- When you request to add credit to your customer account
- When a request is made to upgrade a service to a more substantial offer
- A few days before the expiration of a service in order to proceed to its renewal
Solution
The invoice is automatically cancelled 10 days after its due date, no manipulation is required on your part for it to be cancelled.
Updated on: 17/10/2022
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