Articles on: Customer account

I can no longer access my customer account

Problem encountered

You can no longer connect to your customer area and you cannot reset your password.


You forgot the answer to your secret question, you lost your two-factor authentication token or you don't receive the password reset email.


Please open a support ticket at our **Customer Account department** with the following documents:

Copy of an identity document
Account Email
Account phone number

Our team needs these documents to verify the authenticity of your request and restore access to your account as soon as possible.

If you can't send these elements by ticket support, we invite you to contact us by email on desk[@]pulseheberg[.]com

Updated on: 17/10/2022

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