• Can I get a refund for my order ?

  In accordance with applicable legislation, citizens of the European Union have a right of withdrawal applicable within 14 days following your order. To exercise this right, we invite you to contact our support within 14 days after your order by submitting a support ticket from your client area under the Support tab, then Open a ticket. You will then be refunded on a pro-rata basis for your purchase (if you ordered a server for 1 month, and used it for 10 days, you will then be refunded for theFew readers

• How do I close my customer account?

  Question How can I delete my customer account and all the data associated with it? Answer You can request the deletion of your customer account and related data on simple request and without justification to our customer support by ticket from your customer area.Few readers

• My customer account appears suspended

  Problem encountered Your customer account appears as suspended, you no longer have the possibility to access your customer account or to place an order. Cause Your account is temporarily restricted, this can be inherent to several reasons: Analysis of our fraud protection system Suspicion of hacking of your customer account Solution We invite you to contact our support by clicking on the button displayed on the blocking page, our team will check with you the nature oFew readers

• Add a credit card to my customer account

  You can add one or several credits/debit cards to your Pulseheberg account. Theses cards can then be used for new orders, or automatic renewal of your ongoing services. In order to add a card to your customer account you have to click on the tab Billing and then Payment Methods. The Payment Methods page then displays all payment methods currently registered in your customer account.Few readers

• How do I get student status?

  We offer a range of promotional offers for students, enabling them to subscribe to certain services reserved exclusively for students. Which students are eligible? We accept all students, regardless of their level of study or country of origin (as long as the proof of enrolment produced by the school is in English or French). In addition to students, we generally accept learners taking online courses under certain conditions (the course must lead to a diploma or a state-recognized professFew readers

• How can I renew a service?

  The services provided by Pulseheberg are subscriptions : As long as you do not request cancellation, these services are renewed every month. 14 days before the expiration date of your service, we generate a renewal invoice for your service.This invoice must be paid before the expiration date of your service, otherwise your service will be suspended and then deleted.Few readers

• How do I transfer services to another account?

  Question How do I transfer services to another customer account? Answer You have the possibility to transfer all or part of your services to another customer account even if it is not in your name. To do this it is necessary to follow this procedure: Open a support ticket from the source customer account to the Customer Account department with : The list of services to be transferred The email address of the destination account Open a support ticket froFew readers

• My offer appears as Deprecated

  Problem encountered My offer appears as a "Deprecated" on my customer area. What does this mean, and what does it imply? Cause Over the years and as technology evolves, we are sometimes led to make new technology choices, or to change the way we design our infrastructures, in order to offer new and more efficient services to our customers. In this type of situation, if we judge that the old infrastructure/technology used on your offer is no longer optimal, we may be led to considerFew readers

• Service cancellation

  All services provided by Pulseheberg are tacitly renewable subscriptions. This means that unless you instruct us otherwise, we consider that you want to renew your services at the end of each period. If you do not wish to keep a service, you may request its cancellation at any time: There is no commitment, nor any notice period requirFew readers

• How do I cancel a pending invoice?

  Problem encountered PulseHeberg requires you to pay for an invoice that does not seem justified to you, that was generated by mistake during a simulated order or that concerns a service that you do not wish to keep. Cause Our CRM generates an invoice in the following situations: For a new order When you request to add credit to your customer account When a request is made to upgrade a service to a more substantial offer A few days before the expiration of a serviceFew readers

• I can no longer access my customer account

  Problem encountered You can no longer connect to your customer area and you cannot reset your password. Cause You forgot the answer to your secret question, you lost your two-factor authentication token or you don't receive the password reset email. Solution Please open a support ticket at our Customer Account department with the following documents: Copy of an identity document Account EmailFew readers

• How do I change the holder or email address of a customer account?

  Problem encountered You want to change the name of a customer account holder or change the email address of an account but our customer manager does not allow you to do this. Cause For security reasons and in order to protect our customers from account theft, we do not allow changes to an account holder's name or email address. Solution In order to make this change of owner or email address we invite you to contact our support that will make the change for you.Few readers

• My service isn't renewing automatically

  Issue Encountered Even with an automatic payment method (PayPal, Credit Card, or Direct Debit) set up, your service isn't renewing automatically, requiring you to manually pay the invoice. Cause This could happen on rare occasions if the service was initially set up with a different payment method, which might disrupt the automatic renewal process. Solution To fix this, we suggest you reach out to our customer support. They will examine the payment method linked and enable auFew readers

• Migration of PulsePanel Web Hosting Platforms to Plesk

  As announced on December 11, 2023, we have decided to close our web platforms still powered by PulsePanel. These offers, which have become obsolete after more than 5 years of depreciation, still operate on older versions of add-ons that are EOL (End of Life). We have set the shutdown date for the platforms to February 10, 2024, five years after the web offers were deprecated. Those affected by this operation have been informed by email of the process so that they can contact our support as soonFew readers